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FAQ  

Why should we choose Events Covered?
We are a professional and reliable venue dressing company providing excellent service across the midlands.  With a combination of high quality products, competitive prices and 100% customer satisfaction we are the first choice for many events.  We only take bookings for 1 event on each date so are sure to devote all our time to that function.

When should we book Events Covered?
As soon as possible!  We are currently taking bookings for 2 years in advance and popular dates are booked up very quickly. Please contact us via phone or email to ensure your chosen date is available.  If it is we will pencil your event in our diary and email or post a booking form.  Your booking is secure once we receive the completed booking form and £75.00 booking fee that will be deducted from the final invoice.

Who sets up and dresses the room?
WE DO!!  We will deliver and dress the room ensuring a perfect finish for your event.  We will liaise with your venue to
organise
a set up time on the day and a collection time the following morning.

I'm not sure about the dimensions of the chairs at our venue?
This is a common dilemma.  If we have not previously visited your venue, we will contact the venue to see if our covers will fit.

Do you provide any other services or products not listed on your website?
We are very happy to tailor make a package to suit your event providing extra products and items.  Please contact us stating the items you desire and we will provide you with a tailor made quote. 

How much deposit do we need to pay?
To secure your booking we ask for a £75.00 booking fee that will be deducted from the final invoice.

We have not yet finalised our numbers but would like to book Events Covered as soon as possible, is it ok to change the numbers slightly during the run up to the event?
Yes this is no problem and a very common situation. We allow for changes to be made to orders up to two weeks before your event. The final balance will be based on the total amount of chair covers that you require. Any changes made to orders within two weeks of the event resulting in fewer covers will not be eligible for a refund.

Are we required to pay a damage deposit?
We ask for a £50 damage deposit for the Light Backdrop which will be refunded to you within 4 weeks after your event date, providing there is no damage.  Damage deposits are also charged when hiring certain centrepieces, including the ostrich feather displays, crystal balls and candelabras. The amount will be added to the final invoice.  We understand that the chair covers may become stained by food or drink or even shoe marks, we do not charge for these types of stains, however additional damage will be charged at £5 per cover.

When will you send our final invoice?
We will generate your final invoice at 28 days before your event.

Do you charge VAT
No.

What method of payments do you accept?
We accept
cheques
made payable to ‘Events Covered’, bank transfers or cash. If you wish to pay via bank transfer then please contact us for further information.

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